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Arbor Parent Portal

New Parent Portal & Parent App

Many parents will be aware that we switched our main data system over to a product called Arbor in September 2021 along with the rest of the United Learning Schools group. One of the downsides of this required change was that Arbor does not integrate well with our other two main systems, our Firefly virtual learning environment (VLE) and Operoo (Formerly CareMonkey). We are launching the Arbor parent portal and the associated parent phone app now to ensure that parents can access important information about their children and in some cases request updates to the details we hold for you on our systems via the portal or mobile app. 

What information can I see about my child on Arbor Parent Portal? 

  • Attendance Data AM/PM summary and ability to download an attendance certificate. 
  • Achievement Data - Total achievement points/incidents by year/term and summary breakdown of positive incidents.
  • Behaviour Data - Total Behaviour points/incidents by year/term and summary breakdown of negative incidents.
  • Activities Data - Currently displaying school clubs (Eventually to show trips/visits) 
  • Timetable/Lesson Data - Lesson information for the day and full student timetable. 
  • Assessment Data - Copies of any reports sent this academic year can be downloaded.
  • Exams Data - Schedule of exams at times of the year. (Available April 2022) 
  • Student Details - Key contact information and other student details held on Arbor for your child with ability to request changes. (medical, dietary and allergy information will be shown later in 2022) 
  • Student Consents - Displays current consents (In future will replace Operoo to allow parents to give consents) 

NB: Behaviour - The parent portal will show total number of behaviour points (also classed as negative incidents) and achievement points (also classed as positive incidents) These refer to the same incidents. Currently 'no homework' behaviour incidents will not be displayed. 

Getting an Arbor Parent Portal account?

Arbor Parent Portal will be available from Friday March 4th 2022

Click Here for Arbor's support materials for parents 

Click Here for Arbor's Parent Portal 'Getting Started' Introduction video 

 

Arbor Parent App

What is the Arbor Parent App?

The Arbor App brings all the functionality of the desktop Parent Portal to your phone. You will be able to view attendance statistics, behaviour & achievement points, and can request updates to the personal information on your child’s profile.

Downloading the Arbor App & enabling push notifications

Download the app via your phone’s app store. Android users, ensure you have turned on push notifications by going to Settings > Apps > Arbor > Notifications. iOS users will be prompted to receive push notifications when you download the app, ensure you select ‘allow’.

You must enable push notifications to receive a notification when you have a new in-app message. If you do not enable this, you will not be alerted to a new message and may miss important information. We will continue to send most key messages as SMS. 

Logging in to the app for the first time

You must enter your email address to log in. Please note that this must match the email address that we hold on Arbor for you at the school.If you have any issues logging in, please email us at info@shoreham-academy.org so that we can ensure our records match.

Once we hold your correct email, you should be able to login without an issue. You then need to select the correct school. The first time you log in, you will be asked to read and confirm Arbor’s terms and conditions. As a security measure you will be prompted to confirm your child’s date of birth. (If you have more than 1 child at the school, please confirm the date of birth of your eldest child. Once you are logged in, you will be able to switch between children)

In-App Messages

The school will begin to send in-app messages via Arbor to your phones, this will help us reduce the number of text messages that we send. When you are sent an in-app message, you will receive a push notification (ensure you have enabled this feature on your phone, as detailed above.) In the Arbor App you will see a notification at the bottom right of your screen on the profile icon. Tap this notification, then click to see your messages. You will be taken to the messages page where you can see all messages received. All new messages will be marked as 'new' and will be written in bold. Read messages will be written in normal text.

Troubleshooting

If you are having difficulty accessing the app, first check that the email address you are using to log in, matches what is held with the school office. As mentioned above, email us at info@shoreham-academy.org so that we can assist you.

If however, your details are correct and you are still not able to access the Arbor App, here are some steps to take:

  • If you have more than one child, make sure you are entering the date of birth of your eldest child to access the app for the first time.
  • Only relatives who are primary guardians of a child can access the app. You can ask the school office to confirm if you are listed as Primary guardian. Primary Guardians are the person/s who have parental responsibility for the student.
  • Make sure you are accessing the app on a phone; the app will not function on a tablet.
  • If however none of the above steps results in you successfully logging in to the App, please contact the school.

Please do not contact Arbor directly.

The school is part of United Learning. United Learning comprises: UCST (Registered in England No: 2780748. Charity No. 1016538) and ULT (Registered in England No. 4439859. An Exempt Charity). Companies limited by guarantee. VAT number 834 8515 12.
Registered address: United Learning, Worldwide House, Thorpe Wood, Peterborough, PE3 6SB. Tel: 01832 864 444

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