Frequently Asked Questions
How do I access Caremonkey?
Initially parents who are listed on our systems as priority 1 will receive an invitation to set up a Caremonkey care profile for the child (children). By following the instructions on the email you can quickly create an account an add details to your child's profile. Caremonkey can be accessed on most internet enabled devices. You can download the app to your mobile/portable devices to make accessing the system even easier.
IOS and Android search for Caremonkey to download the app.
What if I have problems creating my profile?
Caremonkey have a support section at http://support.caremonkey.com/ where parents can get general support like getting app installed etc. Our Student Services team will also be able to answer any queries specifically about your child, their care profile and if care plan is required. Our Student Services Manager is Mandy Colburn, email@example.com
Why do I have to give details about my child's dentist when creating their profile?
We don't need to know details of your child's dentist only their doctors. You can ignore this part of the setup, unfortunately its part of default setup and we can't change this.
Why do we have to upload a photo of our child?
We already hold photos of your child on our admin system Sims and we will use this photo as the Caremonkey profile, again we are unable to stop Caremonkey asking for this information but you do not need to do this.
I've created the profile for my child (children) How do I share this with my partner/ other carer for my child?
Caremonkey is designed to put parents in charge of the information they are sharing. You are able to share the Caremonkey profile with others with either read only or read and change access. This is entirely up to you. A guide for this can be found by clicking here.